Welcome to base.com Help

Can we help you? These pages strive to answer all of the questions that our customers ask us and they should help you get the most out of our site.

Popular Help Questions

• Forgotten Passwords
• Delivery Policy
• Returns Policy
• Terms & Conditions of Use
• Customer Review Guidelines
• More Frequently Asked Questions
• Online Trade-In Terms & Conditions

Order Information

• I have not received my order
• I want to return an item
• I want to cancel an order

BaseTrade Information

• BaseTrade Overview
• BaseTrade Fees
• BaseTrade F.A.Q.
• BaseTrade Sellers F.A.Q.
• BaseTrade Terms & Conditions

Waste & Recycling

• Waste Electrical and Electronic Equipment Directive (WEEE)
• Recycling your old batteries

Contact Us

We handle the majority of our enquiries via email and if you need to contact us to ask a question please email us at the following addresses

If you have an urgent enquiry or need to speak to us, you can call our customer service team on the number below:

Customer Services Telephone Number:

+44 (0) 1993 847690

You can see our full contact details on our contact page, here.