Returns Policy

The Base.com Returns Policy is valid for 14 days from receipt of your item.

Faulty Items

  • If you receive an item that is faulty or damaged you may return it to us and we will replace it, if stock is available, or provide a refund. A replacement will be sent, or a refund will be made when we receive the returned item from you

Please follow the Returns Procedure below:

Duplicate or Incorrect Item

  • If you receive a duplicate item or an incorrect item sent to you as a result of our error, you may return it to us and we will provide a refund, or replace the incorrect item with the correct one if stock is available. A replacement will be sent, or a refund will be made when we receive the returned item from you.

Please follow the Returns Procedure below:

Unwanted Items

  • Unwanted items can be returned to us up to 14 days after the date we send it to you.
  • Products must be returned to us in their original condition and packaging.
  • Other unwanted items can only be returned to us if they are unopened and unused in any way. We cannot refund or exchange an opened or used item unless it is faulty.
  • We will make a full refund to your card when we receive the item.

Please follow the Returns Procedure below:

Returns Procedure

  1. To return an item you must request a 'Return Authorisation' by logging in to your account and viewing the items you have ordered. You can use the link below to go to your account to return an item. Your account screen will list all the items you have ordered from us and show those that are eligible for return.

    Click here to return an item - you will be asked to login to your account.

  2. Package the item securely and include the printed 'Returns Authorisation' that is produced by following the link above.
  3. Obtain a proof of postage when you send the item. If a returned item is lost in the post you will need to claim for its loss from the Royal Mail who will require proof of postage.
  4. We reserve the right not to accept returns that do not have a 'Returns Authorisation'.

Testing Returns

  1. We test all returned items and reserve the right to return the product to you at your expense or charge a reasonable re-stocking fee if we cannot reproduce the fault on our equipment.

NOTE: You must get appropriate cover for the delivery of all items in case anything gets lost in the post. You will need to claim for any items lost in delivery from the Royal Mail as we cannot. Proof Of Posting is available when you send your item from the Post Office and does not cost anything. Without Proof of Posting we cannot make any refunds if the item does not get to us.

Items that cannot be returned

Most items bought from us can be returned, however, the nature and use of some items means that we cannot accept a return on them. Items that cannot be returned are explained below:

  • Specially ordered items including Region 1 DVDs or anything ordered on your behalf outside of our standard catalogue.
  • Gift Vouchers and Gift Cards are non-returnable and cannot be exchanged for cash or anything else. They must be used to purchase items from the web site.