Popular Help Questions

• Forgotten Passwords
• Delivery Policy
• Returns Policy
• Terms & Conditions of Use
• Customer Review Guidelines
• More Frequently Asked Questions
• Online Trade-In Terms & Conditions

Order Information

• I have not received my order
• I want to return an item
• I want to cancel an order

Waste & Recycling

• Waste Electrical and Electronic Equipment Directive (WEEE)
• Recycling your old batteries

Contact Us

We handle the majority of our enquiries via email and if you need to contact us to ask a question please email us at the following addresses

Order information and general enquiries: Product returns

help@base.com returns@base.com

If you have an urgent enquiry or need to speak to us, you can call our customer service team on the number below:

Customer Services Telephone Number:

+44 (0) 3301 233903

You can see our full contact details on our contact page, here.